My complaint:
I started playing casino games in draft kings, There is a new game called DraftKings Rocket. I bet $1000 each game, and manually bail out. I played for 20 mins earned good amount cause i was playing low rick. then I see the server stop responding. And auto bed was in progress, by the time server response, two games already passed. and I lost 2 games, meaning $2000 lost. I sent multiple mail and got replay that they did research and they don’t have any issue from their side. I sent the the image and audio proofs, but they don’t want to agree to share the what they researched and and neither refund my $2000. After I placed compliant. they started showing a pop up about their game that they know have some issue. I have this image as well. Sorry for long emails in attachments.
Suggested solution:
Provide Refund.
