DraftKings complaint: Formal Complaint Regarding DraftKings Account

I am writing to formally lodge a complaint against DraftKings regarding the treatment I received as a customer. My experience with DraftKings has been unsatisfactory and has led to frustration and financial loss on my part.

1. Account Sign-Up and Deposit:
I was allowed to sign up and make deposits into my account with DraftKings under the belief that I would be able to participate in the activities offered by the platform. My understanding was further reinforced when I opted into the new customer promo, which promised an instant $200.00 bonus.

2. Restriction on Play and Deposit Refund:
Unfortunately, it wasn’t until I attempted to submit my bets that I discovered I was unable to play, despite having made the necessary deposits and entered into the promotional offer. Furthermore, DraftKings has failed to refund my $50 deposit, effectively causing me financial loss.

3. Request for Resolution:
Given these circumstances, I am requesting a full refund of my initial $50 deposit along with the $200.00 new customer promo amount, as I was misled into believing that I would be able to utilize these funds on the platform. The lack of transparency and the refusal to refund my deposit is unacceptable and constitutes a breach of consumer trust.

I ask that DraftKings address this matter ly and take the necessary steps to rectify the situation. I trust that a satisfactory resolution can be reached amicably.

I appreciate your attention to this matter and look forward to a timely response.

Sincerely,
Maria Stevenson