DraftKings complaint: Account verification
Filed 25 Jul 2023 by Janet
My account was diactivated for no appearant reasons and they needed info form me to re-activate. I’ve been back and fourth with them for 4 days now. Every time is a new customer service person that I have to explain the issue to AGAIN. There is no live person to talk to.
I’ve provided everything requested. Copy of bankstatment, a picture of my face with my drivers license next to it, copies of the gift cards I used to play. Which I should mention i had to go through the trash to find since people normally do not keep after using.
I’ve requested numerous times for someone to call me and I finally get an email to provide my number and 2 hours later no call or email respond. I must mention that my previous email I had already provide the phone number.
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