Dr Pepper complaint: Bottle caps too difficult to open

on 05 November 2022 about Dr Pepper in category Food and Beverage Brands

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

Diet Dr Pepper is my ever-present beverage of choice so thank you for that. However, within the past 4 or 5 months, the bottle cap has been excruciatingly difficult, actually IMPOSSIBLE, to open. At the beginning, I dealt with the issue by various means: driving a knife (potentially dangerous) and turning the cap off; my sister told me a cute trick of using non-skip shelf liner, which worked for a while.
Recently, I’d noticed the problem seemed to be resolved and was joyous about it. I get it. It’s just a calibration issue. Tweak it this way. Tweak it one way. I’d expect it’s very sensitive to the micrometer, right?
Today, dang it, I’m just frustrated. I don’t know if this is an issue with ALL the beverages you manufacture, and, quite honestly I don’t care. But my lovely Diet Dr Pepper, I just can’t take it anymore. To elaborate, college football, SEC, is my jam. ROLL TIDE ROLL, baby! My husband and I tried everything to get numerous caps off today…all to no avail. Disgruntled to say the least.
Perhaps at the very least, there is some way to test the bloody caps BEFORE you ship them. Something! PLEASE!
I am sending this as a plea, not a complaint and I hope you take it as such.
All my best.

Suggested solution:

Fix the issue and perhaps thousands of 6-packs of Diet Dr Peppers, with normal, easy-to-open caps.

Bottle caps too difficult to open
Bottle caps too difficult to open
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