Doubletree by Hilton complaint: Terrible stay

X4 persons booked x2 rooms on saturday 30th Sept 2023. (one room number 213.
Firstly i will say fantastic room… but not impressed with anything else. We ordered x4 evening meals which eventuslly arrived bit by bit (not enough forks then not enough knives) Waiter kept running off fetching cutlery while our meals sat on the table getting cold.

Once we did have a complete set of cutlery we began to eat. I really was shocked with the quality of food.
Absolutely disgusing, luke warm food. I personally had the sausage/mash dish, it was disgusting. Tried explaining to the waiter but his English was not good and he didn’t understand about our complaint. On your cctv you will notice myself going to my car in your car park at roughly 3.05 AM.

This was to seek some sickness medication, I was awake all night feeling sick after this meal. My Wife was also so dissapointed with the service and very low quality meal. I did send an email to complain but i have heard nothing.

On the Sunday morning before checking out i mentioned this to a tall blonde Lady who was on reception snd looked ss if she was a Manager. I explained the situation and i was even more shocked by her reaction. It was a very abrupt and short sorry and proceeded to serve the next customer.

How unprofessional! I waited a few minutes and once she was free i asked could thete be a reason for this terrible service ie.. Too busy, temp chef ect. Once again short sharp rude answer No idea.

We paid for ourselves and our two friends from North of Scotland for this meal and it was an embarrassment. I haven’t gone online and socisl media to vent my anger as sometimes there might be a reason for such shocking Service from such a huge Hotel chain.