Donatos Pizza complaint: Rude and missing part of order

Tonight was one of the worst experiences I had at my neighborhood Donatos. When I arrived for my pick-up the doors were locked. There was a police officer on their cell phone inside and a few workers at the front so I knocked and they ignored my first couple knocks. I tried to signal I was there to pick up my pizza so the officer came through a side door and proceeded to be very rude asking “what’s your problem?!”. I told him I needed to pick up my pizza and he directed me to the pick up window but since I walked, I had to stand outside in the cold between two large trucks waiting in line for the pick up window. When I got to the pickup window, the person at the window told me to wait because the pizza was at the front of the store (where I was suppose to pick it up!). So after arriving on time for my pickup (5:45pm) it took an extra 15 minutes to get my pizza, my pizza was cold, and I got home to find my pizza was missing a topping.

I am very disappointed in my experience with Donatos tonight and I hope something will be done to resolve this issue or compensate for my time and pizza that was missing part of its order. Also, if there is a way to file a complaint to the police officer that was there.