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Domino’s Pizza complaint: Wrong items delivered. Was given the run around by employees and manager

Open 250 views Fast Food / Delivery

Filed 17 Jan 2021 by Angela

I went online to order our dinner. I order the same 2 types of pizza and garlic twist every week. I go into recent pizzas and click the 2 we always order. When the pizza arrived, instead of garlic twists we received someone else’s wings and only one of the pizza’s were correct. I called and the guy I spoke with said he would have to get the manager becasue he was just a delivery guy and couldn’t help me. He then put me on hold for 5 minutes until he got back on the phone and said they were making our CINNAMON twist and would have them out to us ASAP. I had to remind him that it was GARLIC twists that we needed and then I asked about the 2nd pizza and he said there was nothing they could do. I hung up with him and called back and asked to get a contact for who I could complain to. The first girl that answered put me on the phone with Michelle the manager, who according to her had no idea any of this had even happened which means that the first time I called, either she was never informed or she was acting as if she knew nothing. Again I asked her who I could complain to other then her and she gave me the run around. I also asked her if they were going to send me the correct pizza I ordered and she said that they already sent what I had ordered and wouldn’t send anything else out except the Garlic twist. I spend a lot of money at domino’s. We order out at least once a week or every other week. Unless I receive a refund for the crap that happened you will be losing a customer and I will go onto every public site and let people know how Domino’s treats people when they screw up. I feel it is absolutely ridiculous that this has turned into such an ordeal when all they had to do was correct their mistake.

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