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Domino’s Pizza complaint: Worse customer service

Open 135 views Fast Food / Delivery

Filed 30 Oct 2021 by Kyle

I called and ordered a few pizzas and wings for my family.After we received the pizzas I checked the pizza to make sure the order right. Well I had ordered a thin crust and take in mind the call is recorded,well they did not send a thin crust.so I called back to see if they would send the right order the guy I was speaking to talk to the manager and he offered a 15 doller credit and I told him I just wanted the right pizza he told me to wine to the manager.I ask him what he said and again he told me to whine to the manager,well the manager told me he took the order and I got what I ordered and that I didn’t ask for a thin crust and I should be happy with a store credit of 15$ and at that point I stated I just wanted a refund for my complete order and they could come get the pizza because I didn’t want any of it due to not having the correct order the guy tony or park started becoming more rude so my wife asked to talk to him and he wasn’t much nicer to her.My wife and I order all the time from there and she stated that to the manager park and Tony he was using both names so I’m totally confused as to who the manager is and she had stated sir u are beginning to act like an arrogant ass and all were trying to do is get a refund so than he proceeded to go off of my wife calling him an arrogant ass instead of said he runs this ship and I wasn’t getting a refund a credit or pizza and not to call back there ever to speak to him or any of his employees or else my wife said well the calls are recorded if u review the call when I ordered u would hear me state I wanted a thin crust pepperoni and pineapple pizza and than laughed said some mean words and said well play the recording for someone who cares and don’t call my dominoes again and hung up.

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