Filed 6 Jul 2021 by Hailie
Thursday July 1st I placed an order around 7:20. It got here little be 8 I believe. Once I got in a opened it I discovered it was wrong. I think called and let them know that my order was incorrect. We ordered a medium cheese pizza a marinara bread bowl pasta. I received the pasta in a pan. No big deal. When I called she was very polite let me know they will fix it and be on the way with another one soon. Over an hour went by I called to check. She said they were sorry they are busy they are making it now. Another hour passed. By this time it was 10 o’clock. I called back and she informed me that she had let know previously that they were busy that they were making it now and it would be there shortly. I waited another hour and called back to her telling me she is remaking it and a driver would sit there and wait for it bring it to the house. The driver got here around 11oclock and the order was messed up again. They literally sent me the same thing they did the first time. I caught the driver before he left and showed him the pasta. He apologized and told me he would let his mangers know and will give me a credit. I informed him that this has happened before and when I called they didn’t honer their word. He told me will make sure it’s taken care of just to ask for the managers that there was two there. I forgot their name. I came inside and went to call them to make sure that they noted it on their end but I couldn’t get through so I assumed they closed. According to online they should of been open but I guess hours changed and that slipped. That happens that’s fine. Well today I call to receive my credit. A boy answered and when I explained the situation to him he said “I’m we messed up, we were busy that night. I’m only in training so there is nothing I can do for you.” I asked if I could speak to his manager. Instead he lays the phone down yells some stuff to somebody and came back and asked for my information. Once I gave it to him he pulled up my online order and then asked me what my order was. After I told him, he said yes ma’am that’s what was brought to you. I reassured him no it was not. Explained what was wrong. Told him I even offered to send it back both times for proof was told no. He put down the phone talked to somebody just to pick it back up tell me again that they were busy sorry my order was messed up I had to wait a total of 4 hours for my food for it to be wrong twice but there is nothing they can do I hung up.
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