Domino’s Pizza complaint: Way long delivery time on random Monday night

My boyfriend and I ordered pizza for us and a friend. The pizza checker online said it took 20-25 min in the oven (awesome, quick), was being “quality checked” for 42 MINUTES (what?!?!!!!). We finally called the store when Richard, the manager said it is out for delivery and said it would be 25-30 before he got here. We live a mile away from the dominos location. I called back after 35 minutes where I waited for 7 minutes on hold listening to the automated hold message, before he told me that he was slammed and that we should know how long it takes on busy nights. The pizza didn’t show up for another 15 minutes, making it a total of 50 minutes to deliver our pizza?! Even on very busy Fridays or Saturdays we have NEVER waited that long for our pizza. It was barely warm, all correct but had a soggy box already. I cannot believe this branch is able to get away with this. They have been for so long. Something needs to resolve this. There is definitely a reason our branch is barely above a 2.5 rating.