Domino’s Pizza complaint: Very ignorant manager and non-compensating

My wife ordered $62.11 worth of pizza and other stuff for delivery for our daughters sleep over party and we order and get delivery a lot from this Domino’s. We were waiting for our food and about an hour went by and we were wondering where our food was, so my wife checked the app and it said it was delivered and every time we get delivery they ring the doorbell. I went to check the door and our food was sitting on the ground cold, the delivery driver never rang the doorbell or knocked on the door and we have 3 adults and 5 kids here and not one of us heard the doorbell or knocking. I called Domino’s to let them know what happened and they told me that the manager was the one that delivered it and that she told him that she did ring the doorbell and knocked but no one answered, if that was true I would of heard my doorbell because it is very loud. But the worst part about it was that the manager told the employee I was speaking to, to not remake my food for me or give me a refund and that it was my fault that I didn’t hear hear the doorbell or knocking. The manager was very rude and ignorant and I’m stuck with cold food and no refund.