Filed 5 Aug 2020 by [email protected]
822020 ordered online. Reference 160426687621. Pan pizza was under cooked. Called and spoke with MOD and he apologized and said he would replace pizza. Asked how do I redeem this, he explained he will put note in computer under my name. Called this evening, 842020, at 8:36 pm. Wanted to order online and explained I had a problem with a delivery a couple of days ago and how do I receive the replacement. She put a MOD, or so I was told, on phone and he very curtly told me there is nothing in the computer about this. His repeated response to any of my questions was the same. Not in computer. Nothing I can do. He also could not see my last order. He insisted my last order was for one pizza and a sandwich. I said I have the receipt in my hand. Showing I ordered 3 items and a sandwich was not part of the order. I also said the phone number on my receipt is different from the number I’m using. Not once did he ask for my name, the phone number difference, or anything about the receipt that might help. He also felt it necessary to advise me, more than once, he just can’t give away pizza because he would have to pay for it. His attitude was unprofessional, condescending, and very insulting. After the conversation, I went online, signed into my account and saw EVERY transaction.
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