Domino’s Pizza complaint: Unacceptable customer service

Dear Sirs,
An unbelievable and unexceptable incident took place today, Thursday 081320 at 13:30, after I ordered 3 large pizzas for one of my employee’s Birthday Party.

I received the 3 boxes and I opened one by one to serve my people and in the last box there were 2 slices missing! First time in my life I went across something like that!

I called the branch at 14:06, I explained them and they asked me if I wanted the refund or to replace the pizza and I asked to replace it since we had people who hadn’t taken their lunch waiting for this small party to eat. As you understand I couldn’t wait and prevent people to eat from the box with the missing pizza so when the delivery boy came at 14:45 (I have the time in my call list if you want) most of the people had already left and I promised to one of my employees for the 2 slices that I was waiting for, he refused to give me the 2 slices asking to give him back the whole pizza with the 2 missing pieces!

I called back the Manager of the branch and I tried to explain him first that after 40 min of waiting I couldn’t keep the pizza and ruin the party and let people hungry and he answered me that this is the policy, which first time I see something like that, such a mistake in a period of Covid-19 and the manager instead of direct the delivery boy at least to let the 2 pieces, not to mention that he should complimentary leave the whole pizza at least, he answered me that he can not do anything else, consequently making me very upset and angry hang off the phone.

I am writing to you to strongly complain and protest not for the 2 slices of pizza but because I have my own business and I wouldn’t like a limited capability Manager to ruin the name of my business by providing such poor and rude customer service. This incident that happened today is a joke I will tell to my friends considering that you are Domino’s pizza and that we are living in 2020!

If you do not train your personnel and especially the people that lead how to answer to your customers and handle situations like that, soon you will be out of business like some of your competitors.