Complaint: Threats from employees over wrong order.

on 13 September 2020 about Dominos Pizza in category Fast Food / Delivery / Takeaway

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My complaint:

I ordered three pizzas and received two.
I immediately walked down and spoke to the delivery person who looked at me and said “well I only got two.” No apology, no thoughts on how to resolve the issue just basically tough stuff.

I called the office and asked for a refund. They stated they could send another pizza in 30 minutes or I could have store credit. Food arriving 30 minutes after the others is useless as other pizzas will be cold.
Store credit does no good because honestly, I’ve already paid and I don’t need to be beholden to order another pizza. We just don’t eat that much pizza.
First I was told there are no other options, then the girl stated that they could re-ring the order but that would be a pain and they just weren’t going to do it.
When I said the only other option was to dispute the charge for the extra pizza that I didn’t receive with the bank and I was told quite rudely that she would “put me on the do not order list how’d I like that?”

Then result is the charge Has been disputed with the bank.
I’m fine paying with for the two pizzas I am not fine paying the three pizzas one which I did not receive.
I met my obligation to pay, the store failed on their end.
It’s obvious they can refund they just didn’t want to.
I was left scrambling to provide enough food for dinner.

0 0 vote
Justified complaint?

Suggested solution:

Refund and advise how you intend to address employees unprofessional behavior.

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