Domino’s Pizza complaint: Rude and horrible customer service after pizza took 55 minutes to deliver

I ordered from Dominoes on 9152020 and I always held nothing but a positive perception of the quality and service I received. I even submitted positive reviews before. Yesterday, however was not the case. I ordered a pizza on the app at or around 8:23 PM CST. I received a notification that it was done baking and that “Lizbeth” was quality checking the pizza at 8:37. Everything seemed normal at this point. However 57 minutes passed and I began to feel iffy how my pizza was simply idle for nearly an hour, regardless of whether it was in a heated bag or not. So I call the store and the manager picks up and does not apologize, tells me that they are short staffed, then gets smart with me when I asked why they decided to bake it so soon. She replied with “……pause so we can deliver the pizza….” Then when I realized that I did not want the pizza any longer and demanded a refund, she simply and quickly responded with “okay” and hung up. Never have I been treated this way by an establishment that I frequented.