Domino’s Pizza complaint: Replacement for burnt hard crust edges
Filed 26 Jun 2020 by dhouse
I went into this location and when ordering, I told the person taking the order that I had burnt, hard crust edges on previous order and to please not make it that way. When I picked it up, it was burnt around the crust edges and the manager offered to remake it but I couldn’t wait for it due to the time so she stated that she would credit my account for another day. I called today (62420) which is a few weeks later to get the replacement and was told it wouldn’t be granted since no one had credited it to my number. I explained that I shouldn’t be denied because someone failed to add the information on my behalf in the system. I spoke to Anise and she wasn’t helpful and just kept repeating ‘that’s our policy. I told her I understand policy but I also understand good customer service.
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