Domino’s Pizza complaint: Poorest customer service

I was sent a coupon for a free pizza because Domino’s was incredibly late delivering my last order. On 3-14-21 at 10:13 pm, I attempted to place an order via the Domno’s app. The coupon expired the same day at close of business which was 11 pm. I went through the app to order a medium 2 topping pizza. Yet when I got to the end and was ready to check out and send my order to the store, there was an approx. $3.75 due for a delivery charge. . The app, however, would not let me move beyond that screen to pay. and I could not send the order to the store because I had not paid. So I assumed there would be no charge if it was carryout. I tried to change the order to carryout but a popup box said Ithe coupon was for delivery only and if I chose carryout then the coupon would be removed from the order.So now I have a dilemma, becuase the next message on the app tells me that delivery orders are minimum harges of 12.00. I then think thios has to be by design bc it is too convenient.
888888888888888888888888888888888888888888888888888888 I needed a minimum order of $12.00 to use delivery. Ok this is not a problem, I went back to mark as a carryout order. Then I rec’d another popup warning saying my coupon was for delivery only and changing it would void the coupon. I did not know what to do to get around this but I was certain the store personnel would know. I had to call 3 times. The first two times the young lady was not helpful at all. It was as if she had not heard a word I said, insisting that the coupon had to be used online. I let her know the app was my source and the brick wall that I had run into to. Both times I was hung up on. My last time calling I received a male on the phone who sounded like he was 14 years old. I explained the number of calls made and I asked to speak with a manager. The person went silent when I asked for a manager, telling me to hold on. I waited for 2 minutes and decided I would go to the store. Then I realized, I could not ever trust that location to prepare anything for me. Ever! So now I have received a lukewarm, at best, pizza that Domino’s tried to make up for. So is it realistic in 2021 to expect good customer service? Yes, simply becuase we pay for it dearlywith price hikes, surcharges up the wazoo, and some even get tips when they have done nothing tip worthy. This was such a bad night for me. Domino’s will always have bad tatste in my mouth from many exchanges with Comcast Xfinity staff. But my bad timing waited until two people were at the store that cannot trust the two that I spoke with to prepare any food for me