Domino’s Pizza complaint: Poor Service and Lied To

I ordered a pizza using my points. Within 20 minutes tracker showed it was in quality check. It stayed in quality check for the next 25 minutes so I called the store. After 10 minutes on hold a young lady answered and said pizza was made wrong and redone and was on way. Mind you it was a regular cheese pizza. At the same time the tracker had gone back to in the oven. So I asked how could it be done if the tracker just changed. The response was we are really busy, if you want to cancel go ahead. I said I did and that I expected my points to be put back on my rewards and the charge for delivery to be refunded. Was told should happen and had not. Then 20 minutes later the delivery guy showed up and gave me a different story. He had read address wrong first time. Told him we had cancelled. This is the second pizza in a row we have had issue with. The last one they delivered was over cooked and could never get anyone to answer the phone.