Domino’s Pizza complaint: Poor service

I placed an online order for 1 Italian sandwich and 1 garden salad 40 minutes ago. The tracker app said Kenneth was prepping my order. Fast forward 40 minutes and app still says prepping my order so I call. After about 5 minutes of ringing they finally answer the call and I inquire about my order. He told me they’re busy and at least 8 orders ahead of me. It had not gone in the oven yet and this was after 40 minutes. Now I can maybe understand some delay if it was say between 5 and 6pm but an order placed at 7:30 and still not even in the oven 40 minutes later is unacceptable. When he told me that even after 40 minutes 8 orders still ahead of me I told him to cancel my order. If there’s that large of a delay the very least they can do is call and let you know. I shouldn’t have had to call them. I can’t wait to eat until 9 or 9:30. Ridiculous!!! I order from them frequently and would’ve expected better service.