Domino’s Pizza complaint: Poor delivery

I placed my order at 6:11pm on 5th June 20, order number 344636055. I waited till 7:40pm to the order to deliver. I kept checking track my order throughout the time but either the virtual tracker was shown sleeping and finally around 7:30pm it showed enjoy your food. I called up the branch and the lady said your order is left outside your door. I went out to check but nothing was there. I questioned her that how a delivery guy could leave my order outside without ensuring it’s collected? Immediately she changed her statement and said no it’s with us and will be delivered is 2-3 minutes.
I was extremely upset over this matter, upon delivery around 8:00pm, they sent me the same pizzas cooked approx two hours ago, cold.
I want to know, why the branch failed to contact me to receive my order? Also, instead of sending the fresh order why deliver the pizzas sitting for two hours on the shelf? They didn’t apologise for their incompetence or offer any compensation. When I mentioned that I’ll complaint about your service, the lady didn’t care or bothered at all. It seems to me that the head office does not take complaints seriously and don’t take actions against people who fail to deliver.