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Domino’s Pizza complaint: Poor customer service

Open 209 views Fast Food / Delivery

Filed 27 Mar 2021 by Raul

I ordered 53.00 of pizza and wings, I have an ulcer and specifically asked for BBQ wings. She told me they have different numbers of pieces I chose the 16 piece 45 mins later the food arrived we all sat and when I opened the wings and they where spicy and six wings short. I called and Tamara said that she read the order back to me multiple times and that I agreed. So I told her that first of all I asked for bbq wings second it was the wrong amount of wings. Now I understand that you don’t take back food due to COVID. I get that and told her it wasn’t my fault, also they bought me the wrong order, further more they didn’t give me the price difference from a ten piece to a sixteen piece. I told her I was going to call the manager which today the 26 of March. He was in the walk in and couldn’t speak to me directly I told the employee what had happened and he put me on hold he came back on the line and told me that the read back my order a few times and I had agreed to the order. Instead of getting upset I asked to speak to someone who can take care of this unfortunately there’s no one but you guys who can help me resolve this issue. I was basically called a liar and also Domino’s ripped me off by not giving me my correct change back.

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