Complaint: Placing in a order. upon arrival it was not ready.

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My complaint:

I placed a order in for some wing before noon for lunch.
the gentleman told me 15 minutes and hey will be ready.
I arrived at the place a the door was lock due to virus.
I called and a lady told me that it will be longer but she could come and get my money.
After waiting another 10 minutes a gentleman and his grandkid came to the door and knocked. one of the workers open the door and gave them their food.
I was parked right in front of the building. no customer services was provided.

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Justified complaint?

Suggested solution:

nothing they lost my business.

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