Domino’s Pizza complaint: Pizza never delivered

I ordered a pizza by phone at 449 pm. I had to call on the phone since we had received a cupon for a free pizza. I called ordered an additional pizza and side. Gave my card number and was told it would be about 40 minutes. I then called back at the hour mark to see for an update. I was told by the employee that it was out for delivery after giving my name. I accepted the answer and proceeded to wait. Another 30 minutes goes by and I call again. The same employee states that it was definitely out with the driver and it should be here. She says to give it about 5 more minutes. Of course I wait because I have 3 small children now exited for pizza. About 5 minutes later I get a call from the store stating that they did not have an order on file for me. Now at this point its my 4th time on the phone. I ask how that was possible since I gave my name multiple time and was told it was out for delivery. Her answer to that question was what really upset me. She stated that out for delivery is what they tell customers when they feel busy. So no one had ever even put in my order or even cared to look into it. So here I am now at 7 pm with 3 kids with no dinner.