Domino’s Pizza complaint: Paid for Pizza never received ordered items

I did an online order and followed the tracking device provided by this company. Now I have done this multiple times at the same address with no issues minus one time it took week over an hour. They actually provided me a free pizza even though I didn’t complain I guess I was hungry not to worry that day. Well fast forward to the tracking device saying ordered was delivered as I wanted touchless delivery. I immediately walked my house and around my property multiple times to never find me order. So I called the location and no one picked after half an hour on the phone called back every hour for 10-15 with no answer. I filed a complaint to customer service in which the provided me a case number. I have since emailed them maybe 7 times and no answer has been giving I believe this has been well over a month at this point in time. I even called the store during this time with no answer.