Filed 28 Sep 2020 by Diane
On Saturday Sept. 26, 2020 about 4:00 p.m. I ordered 2 $5.99 pizzas (so I thought) an order of boneless wings and a chicken Taco pizza. The total came to $42.40. He asked if it was paying with cash or charge. I told him cash, and he didn’t say anything.
When I got to the store I forgot to ask why it was so expensive. The cashier asked if it was cash or charge and I said cash (he didn’t say anything). I handed him $43.00. He asked me if it was okay for him to keep the change. I found .40 cents and gave it to him. Then I said, I can’t believe that you wanted to keep my money. He responded with there is a coin shortage and we can’t lose money. I said, but it is okay if I lose money? He just said have a good day.
My complaints are:
1. If you don’t have change then you should tell you customers on the phone as well as in person that you don’t have change. I would have opted to charge it if that was a problem.
2. The cost exceeded more than we expected. When we got to dominoes I tried to find a menu with a price so I could see why it was so expensive and there were no prices on the menu.
3. Our chicken wings were not boneless. Maybe that affected the price but I ordered boneless.
4. I haven’t ordered from Dominoes in a very long time and I am very disappointed in the customer service. I wanted to support your company but I don’t see that happening again.
5. I was not given a receipt.
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