My complaint:
I was inconvenienced by having to repeat my order over the phone about six or seven different times until the young man knew what I was talking about even though I was placing an order for the manager’s special that was what I heard on the automated recording and is what I order virtually every time.
I was overcharged for the order, did not receive the advertised price on either of my two large pizzas, reported it to the General Manager who said she apologized for my inconvenience then because she said she saw in the computer I am a very loyal customer, she said she would:
1) provide a full refund for my inconvenience
2) text me a ation of the receipt showing the credit had been applied to my bank card
I have received neither thus far.
I called back to speak to the General Manager, Kayla, again a day later after having not received her text ation she had promised.
The fourth day I called back to try and get resolution, I spoke with Josh, who displayed zero empathy. He told me I could call back 3 days later on Saturday and speak with Kayla.
I mentioned to Josh I just needed some verification of the transaction even if it takes a few days to go back into my bank account.
Josh put me on hold as I was still talking, came back to the phone telling me Kayla was coming by the store later that day and would text me the ation of the refund.
Again, nothing happened~no text from Kayla, no credit to my bank account, but instead, what I received was rudeness, a lack of professionalism, and virtually no accountability.
It sounded great to hear all the promises Kayla and Josh made, but promises without accountability mean nothing and destroy trust.
Suggested solution:
They should keep their word.
If they say they are going to do something, they need to do ir and not make empty promises they do not keep.
