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Domino’s Pizza complaint: Order way over cooked

Open 239 views Fast Food / Delivery

Filed 4 Dec 2021 by Kelli

Placed an order online at 6:22 pm, it said it would be 41-51 minutes. When we arrived to pick it up the board said 1-5 minutes til ready, after waiting another 19 minutes I went in to ask was told it be another 25 minutes. Called spoke to a manager, was told that they have no control over their online orders they were swamped so mine got pushed out farther(which meant I waited almost 1 12 hr). When asked how they were going to compensate me I was given a $20 coupon off my next purchase. Didn’t receive my order until 7:40 then when I got it back to my friends where there was a bunch of us waiting to eat it was way overcooked, dried out tasted horrible. One of them wasn’t even made correctly. Drove back up to the restaurant with the 2 worst pizzas, spoke to the shift leader who had an attitude wasn’t friendly at all she apologized for how they don’t have control over their online orders they remade the 2 pizzas for me. My total bill was $64.69 for 3 pizzas, wings soda .

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