Complaint: Order Never Received

on 10 September 2020 about Dominos Pizza in category Fast Food / Delivery / Takeaway

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My complaint:

I received a message claiming my pizza was delivered. It was not delivered whatsoever. I checked the neighbors’ in case it got delivered at the wrong house. Not there either. I called and was put on hold for 10 minutes. I had my husband call with a different phone number and they picked up for him instantly. My guess is they recognized my phone number and simply did not want to deal with it. Meanwhile we are TWENTY minutes later, my pizza has been underway for THIRTY minutes and still no pizza! They claimed the driver was “very busy with three pizzas to deliver, though in the same area so should be there shortly”. Mind you, they were yelling at me while saying this. Not sure why it takes 30 minutes to deliver 3 pizzas in the same area, considering the store is about 1.4 miles away from my house. Why does it show it has been delivered? Because once the first pizza is delivered all three pizzas show delivered. Complete BS. Just so they can cover their asses claiming it was delivered within 30 minutes (or else you get the pizza for free). I will never order with this location ever again.

0 0 vote
Justified complaint?

Suggested solution:

Close down the Hallandale location.

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