Filed 15 Aug 2021 by Richard
Neil who took order showed impatience and disrespect to me. I changed order and wanted to make sure he got it right because it was a little bit of a complicated order. I know body language and he showed frustration with me, and there wasn’t even any customers there or the phone ringing.
I said would you like to start your day over, because it was obvious he was having a bad day, I started to repeat the order as I didn’t want any mistakes and with attitude interrupted me and said I’ll tell you, and I’ve been here 10 years I know how to take an order, which personally I don’t believe. He started to blame me as it was easier to do that than admit he was wrong, and I said your going to talk to me like this a repeat customer of at least 6 times with never a problem. He said do you want to cancel the order and I said I want the corporate offices telephone number and your name. He took 5 minutes to give it to me, and during that time he says I’m now trespassing, and says I hope they fire me as I don’t need this type of shit. I can tell you I will never go there again. I don’t want him to get fired, but honestly after his comments he should be. This is customer service at it’s worse to disrespect me and blame me for his attitude. I guess in his b.s. 10 years he hasn’t learned that the customer is always right. I’m sure if you contact them their story will be different, but I’m honest and I’m telling you the truth.
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