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Domino’s Pizza complaint: one hour delivery, cold pizza , no organo no chilli and not a good reply from stroe manager

Open 167 views Fast Food / Delivery

Filed 5 Jan 2022 by kamal

I ordered veg paradise pizza at 8.31 from zommato app having order no. 3264540386 and domino order no. 218
at 9.11 i enquired with your store manager how long it will take to deliver as 30 min passed , he replied rudely that due to rush we cancel 30 min gurantee scheme and we donot tell how much time it will take to reach your pizza
i was hungry as i have been in self isolation due to fever , cough cold so i ordered pizza hoping sto satisfy my taste buds
but when i listened this reply i was sad , pizza came at 21.26 exactly 55 at 55 minutes the boy delivered to my guard with no chill and no organo
and totally cold pizza
i telephoned to customer care no for escalation and he gave me complaint no. 1970578 and assured me somebody will phone you and resolve the issue
no phone came and i with hungry feeling had a severe head ache due to such shamefull and unprofessional behaviour
i again called back to customer care there again i was assured that store will phone me and resolve the issue
this time phone came and they told me that hot pizza will be replaced with old and this time organo and chilli will be delivered

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