Domino’s Pizza complaint: Official complaint ignored

Dear Mr Allison,

I have made a complaint after an incident that caused me to have a panic attack, due to the shocking behaviour of a staff member in Alton, Hampshire. I do not expect verbal abuse for simply asking why there is a topping missing (tomato) for the second time. I am disabled and suffer from anxiety. I have never experienced this kind of verbal abuse from any employee of any restaurant in my life.

However, despite me calling customer services on the day in great distress, I’ve had no response for nearly 2 weeks. I have just written now and they said they have passed it on to the franchise and to check my spam.

Nor did I receive my complimentary pizza, as we are afraid to go into that particular Dominos restaurant now.

Fortunately we have one in Petersfield, but given the poor customer complaints service that has followed, I’m not sure we ever want to use Dominos again.

We have been loyal customers for 7 years in Hampshire, using Winchester, Alton and Petersfield restaurants.

Please can you investigate this complaint?
Here is the reference number:
1123807