Domino’s Pizza complaint: NON DELIVERY AND REFUSAL TO PICKUP WITHOUT PAYING AGAIN

Good morning,
My wife ordered pizza to be delivered to the baseball field/park we were at and we had done before without problems. She waited around an hour looking for the driver and then we noticed on app that it said delivered and canceled. She called the store and told them she never saw the driver come and that she was on her way to the store. They said she could pick up the order there, but when she arrived the manager said that he would not give her the food without paying again. I have worked for Domino’s in the past a few times and I have never worked for or dealt with a manager not wanting to help a customer in making the problem right when it was their fault. I went and talked to him myself and told him same thing and told him that I would contact corporate if he wasn’t going to make this right. Please look into this location because we can not be the only complaint they have had with what I encountered.