Complaint: Never got my food for delivery rude manager

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My complaint:

Never got my food after placing a online order waiting 2hrs then after calling twice the rude manager said it was delivered but I never even recieved a ation text. He told me he contact driver I waited another 30min called back at this time he tells me it was delivered I told him it wasnt I never even recieved ation message he then said they dont even do that. Hung up on me. I then called backand he said he just give me a refund but it will take 2 to 3 buisness days..

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Justified complaint?

Suggested solution:

Resent my order.

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