Filed 14 Aug 2021 by Francis
On August 13,2021 I ordered over the phone 2 medium pizzas (1 Meatza and 1 hawaiian), 16 garlic bites, 2 Garden Salads and BBQ wings at 1020 am PST to be delivered at 4 PM PST the charge according to the receipt is 61.42. During the time of waiting the food did not arrive to my location i have the drive a little more time at this point it was 4:30 pm and still no food I called to find out and was placed on a 15 min hold. When finally the rep answer the line stating that the food is out already. I asked to Speak to manager. I Spoke with the manager named Trevor. At first he was kind and wanted to help so because of the inconvenience he attempted to provide a credit i told him ill give the driver about 15-20 minutes to arrive. Before that time he contacted me and stated that the driver delivered the food to my address. I told him the Driver never showed I physically waited out side on the steps for my food to arrive than he wanted to argue that the driver said he delivered. Finally, he said he would make the order over and he asked me if i would like it delivered or pick it up. I stated my wife and i will be there to pick it up. After we arrived the store was a bit busy i understood from working to 2 other dominoes however, the issues continued to get worse and worse. We were not greeted entering the door, than when we were the front desk said what. I told her Trevor stated he was going to have a order remade for us. She stated ok and walked away with out getting information or letting Trevor know we were there. While we waited 15-20 i then went to approach the lady saying excuse me as polite as i could and she walked away. Than after a half hour my wife went off wanting trevor up front now. He told us because they are busy we have to wait a 1hr and a half to get our food. Even though they screwed up.
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