Complaint: Mgr rude did not provide resolution

on 07 October 2020 about Dominos Pizza in category Fast Food / Delivery / Takeaway

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My complaint:

On 102 ordered pizza. They called said it was delivered. It was not. Called they said he went to wrong address and was now coming 15’min later. Now it’s cold. I called and said I wanted new pizza they told me now over 1 hour. I said I was throwing it away. He said he would refund. Has not been done

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Justified complaint?

Suggested solution:

I want the credit since I don’t get fresh pizza. In time of covid. I don’t want to risk it was deliver elsewhere

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