Filed 2 Jul 2022 by Debra
Went inside the store, spoke to an employee at the register. Explained I wanted a discount Large pizza, 3 toppings. I had no paper coupon, no on-line coupon. I was driving by the store and stopped in to order.
I asked for the best offer of the day. The price given was $18.00 – $19.00 for 3 toppings.
– Last week, same pizza for pick up, cost me less, but I did call it in.
Today, I asked for help in selecting the best deal.
She never mentioned the (Manager’s Special of 5 toppings Large) for ($14.99 plus tax). I only learned about it when I returned, 15 minutes later, for pick up.
– Sitting and waiting minutes more, I noticed to my far right on the wall, the Special and the price.
☆It was exactly what I wanted.
– I paid $15 plus for (3 toppings Large).
This may seem like no big deal to cry over BUT the crux of my complaint was the manager’s handling of this incident.
– Managers make the call and are always right from his standpoint. Unapologetically, he placed blame on my ignorance of menu prices and options before I ordered.
He said, find another place where you can get.a cheap pizza!
– As a customer, my notion of fair practice and treatment wasn’t regarded.
Naturally, I expressed my dissatisfaction with the service given and said I wouldn’t come back.
I didn’t want an argument. I only wanted fair resolution.
I’ve never had to resort to making a complaint before this.
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