Domino’s Pizza complaint: Managers rudeness and lies

Hi on the 272020 around 6:30 pm a I phoned through to order 6 pizza as our kids were really hungry. First off all my order was lost then ape randomly found and given to other people.
Waiting for 30 minutes they gave us 3 cold cheese pizza and manager Michael at that time told Julie that he will re cook pizza again and also Julie was told he was going to give us a refund for the inconvenience.
I went back to collect the new pizzas with my card so the money can be returned to.
The manager Michael was very rood and laughing at me and Dale with attitude saying that he wasn’t refunding my money.
Verdict is I waited for over an hour to eat and my kids were eating cold pizza’s and money wasn’t returned as he said he would.
His attitude and behaviour was very poor and was very rood.
Please take action as he doesn’t make a good manager.