Complaint: Late Cold Pizza

on 17 December 2020 about Dominos Pizza in category Fast Food / Delivery / Takeaway

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My complaint:

At 6:33 pm I ordered 2 large pizza’s an 2 liters of soda for $40.92 to be delivered to my Hotel. At 8:10 the pizza arrived. I have the delivery driver feel the bottom of the boxes after he removed them from the warmer bag. Both pizza’s were cold. I called the restaurant and the manager said they would give 12 refund. We ate a few pieces and threw the rest out as it was the worst pizza we have ever received from Dominoes.
I have waited a week and there still has been no refund to my account.

0 0 vote
Justified complaint?

Suggested solution:

They should have followed through with their resolution of a refund.

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