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Domino’s Pizza complaint: Hostile manager

Open 115 views Fast Food / Delivery

Filed 7 Sep 2020 by Lori

Visited the Garden City, MI location at approx 5:20pm. Manager lady did not greet me. She was rushed, yelling, talking down to employees, and hostile. It made me feel bad that I had placed an order, as I certainly must’ve contributed to her stress. The hardest part was seeing the looks on the employees faces. They weren’t speaking up for themselves. I got the impression that this situation was only working because the employees beneath her were quiet and willing to be doormats. It made it uncomfortable to be there. I felt lucky that I had the freedom to leave. After getting my order I was able to walk out the door and be free from her loud yelling and screaming. They were stuck in the oppressive and negative environment. She doesn’t at all come across as being able to handle busy-ness and stress. Lashing out at others and making customers feel unwelcome isn’t OK. I’ve seen busy pizza places where managers are positive, productive, and manage to keep things moving. Can someone higher up please speak to her? I’m sending this complaint to corporate as well.

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