Filed 24 Mar 2023 by Destine
Fairburn Road location…
We ordered three pizza’s got home and one of them(gluten free), had a LONG DISGUSTING strand of hair. Iam vegetarian and couldn’t eat dinner. I called the store and the young Manager was apologetic and advised that I can come back and get a remake. I asked him could they not just deliver the pizza since me coming back to the store would be such an inconvenience. He said not tonight, he didn’t have enough drivers, I stated well I’ll just come tomorrow. This is such an inconvenience as yall are 20 minutes from me.
He stated, Im sorry that happened but just call tomorrow and we’ll take care of you..
I have my daughter call the following day and order the remake. To my surprise she stated the manager Tommy was rude to her and even stated that people get the mushrooms mixed up and think it’s hair all the time. In fact he made my pizza last night and there was no hair in it!!!!
Oh really!!!!
I am infuriated, I call and speak with Tommy and tell him I absolutely know the difference between hair and a mushroom. How dare you even make that comment, he cuts me off and says do you want the pizza or not? I say at thus point absolutely not. I don’t trust you to make my pizza and none of your staff wears hair nets or gloves. The dough is rolled on hairy arms, disgusting. Im shocked, I could hardly get a word in. This manager (Angry at this point) says you called to argue or get a remake. I questioned his level of customer service skills and that infuriated him even more. He slams the phone down. I called right back and asked for the corporate office and ti get his name again. TOMMY states I don’t told you my name 5 times.. Thus location is absolutely a joke. I will never order from this location again. This manager doesn’t have a lick of empathy. He could care less about me not being to eat the pizza, having to come back to the same place for a remake even after and wasting my time and gas. He treated me as if I’m trying to leach and get free food or something. I WANT THIS ESCALATED. How dare him!! Talking to customers in this manner and getting away withbit!!
Report
Discussion
0 comments
No comments yet. Been through something similar with Domino’s Pizza? Start the discussion above.
More Domino’s Pizza complaints
View all 3,422Pizza was not good and the tater tots were not cooked
Hi I ordered Thu the app and i waited and when we got the food the pizzas were not good…
Joe youngblood
Well I order a pizza two night ago and they messed up my order so I was supposed to have…
My order was voided
I ordered two medium pizzas two toppings each gave credit card information over the telephone which the amount was deducted…