Domino’s Pizza complaint: Food Quality

My pizza was burned with black. It was over crunchy , and lukewarm. I was waiting carside for more than 15 mins before they brought out my food. I know they were busy but thats not an excuse for this. I always rate 5 stars across the board. This time it was very bad. The taste was unsatisfactory. My knots were also burnedcold. They didnt have my order ready or cooked. So the delivery driver went into her car and gave me someone elses knots. I asked isnt this someone elses order she replied yes but I would have to wait for more knots to be ready. I could have gotten fresh food but they gave me sitting knots and somebody elses order. They were dry , not much seasoning , butter or parmesan on them. They were very cold. My pizza and my appetizer both were not up to standard. I arrived exactly on time for the carside to go time frame. This shouldnt have been an issue. The reasons they were burned is they were watching the food or leaving them in too long.