Domino’s Pizza complaint: failed to update site, wait time 75 minutes from collection time

ordered food 248 at 7pm for 7.30 collection arrived 7.30 my fiance told 10 to 15 minutes due to staff shortage, I went back in at 7.45 everyone ignored me for 7 minutes when I was asked if I had ordered told no collection, he asked my name didnt he didnt recognise it I told him order number said system didnt recognise it then said it will be 10-15 minutes at which point I asked him how it could be another 10-15 minutes as my fiance had been in earler and was told the same, the area was getting congested order tickets on the machine overflowing on to the floor, I asked what was the real time for orders and he told me an hour and 15 minutes at which point the people waiting started getting up, I asked him for my money back he gave me a white label and said put your details on there and you will be refunded in 2 days, I said how do you know if you cant find my order number or name? blank, tumbleweed moment, I said what details he said just put your details. absolute disgrace , they still had 15 minute collection times on the site, and customer service a disgrace. Tried to give feedback on their questionairre but cant get past the page that asks for details on the side of the box, which i obviously hadnt had, if you cat enter thoses details it wont let you continue with the complaint, so all round display of contempt for the customer