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Domino’s Pizza complaint: Didn’t deliver and cancelled order

Open 239 views Fast Food / Delivery

Filed 10 Jun 2020 by FAS

I placed a order for delivery . Waited over a hour . Dominos is only 4 miles from my address in which pizza was suppose to be delivered. Sitting over a hour dominos delivery guy calls and tells me that a tree has fallen in road in subdivision and he couldn’t get around it. I told him that there was a back way into subdivision. He stated I tried but got lost so he went back to the dominos he delivers for and told me my order has been canceled. I spoke to manager and in a really rude way after asking if I can just come pick my pizza up. He said no I couldn’t come there to get it. I asked why . He said in a very Unpleasant voice “ because we are closed your order has been cancelled and goodbye. I do understand about the driver getting lost and it happens . But for the store manager not evening saying he apologizes or anything to cover up for there mess up . But instead with sorry were closed avd order cancelled goodbye. I really hope all your store manager isn’t like that one. I have decided to not ever have dominos pizza again. I work at several 200 units or more and will be gladly tell them all that I wouldn’t recommend dominos .

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