Domino’s Pizza complaint: Delivery time

I ordered online to the store on freedom drive in Charlotte NC. I paid $33 and change which included a $2 tip for the driver and it had an estimated time of delivery 18 to 28minutes. I also hit to be messaged with the dominos tracker and get updated on status if delivery. It has been sitting in quality check for over an hour not including the time before I had to go to tracker myself and see the status due to not getting s. I called Brandon which is the manager at that location and was being curtious due to wanting to see where the problem laid of who was responsible for the situation. He told me that corporate office of domino’s was the ones that put that estimated delivery time. That if he could go into the app to let customers know that it will be a long wait on deliveries due to only having 1 driver and more orders than they could handle. That the time frame was so backed up not having the help he needs to get orders delivered to the customers at a descent time. But my order has been made checked and sitting under a lamp to stay hot for over an hour 20 mins. So the food when I actually receive it has been getting stale and not any good to eat because no one is there to deliver the orders. This is uncalled for and is very wrong to do your customers like this. He was as nice as he could be and his hands were tied with only 1 driver to make deliveries. He said he would void the order out and refund my money. But after close to 2 hrs after placing the order we are starving and going to get food that’s not fit to eat because it just sitting there after it’s made for hour and half. Think if what he says is true corporate not letting him put online the backup of deliveries and corporate putting the 18-28 mins delivery time is ridiculous and think you should know what’s going on and fix situation like this before you lose all your customers over something that could be avoided