My complaint:
I place an order for delivery. When the driver arrived he said I have to go downstairs. When I got downstairs I told him the delivery caused me eight dollars. I have a bad leg.
We had some words at no point did I curse at him I told him they should make it clear that drivers will not go to your floor if above ground. He then asked me what was I going to do about Nigger! I will make sure everyone knows about this incident. The driver was from another country! I called the manager at the Corona location this occurred on 21821 at around 11:30pm.
Suggested solution:
They should fire the driver and provide training to staff. I will be contacting legal services.