Domino’s Pizza complaint: burnt inedible pizza and awful customer service

Pizza ordered through website and requested contactless

Delivered but the the delivery driver literally stood in front of our door until it was opened. He did not read the instructions of delivery. After awkward and unwanted exchange opened pizza box to find a pizza cold, burnt, and inedible. I tried one from the middle to see if it was salvageable. It wasn’t just burnt, it was unsafe to eat.

Called to store to get the situation resolved. Asked for the manager and the person over the phone claimed to be the manager. I told him I would like to file a complaint and needed a name for reference. he refused to give his name and continued to badger me for the problem and literally told me that he needed to first hear the complaint to see if it was anything worthy of filing a complaint to the dominos headquarters.

After sharing the above complaint, he said, well I’ll just make you another pizza then. I said I’m not looking for just another pizza, I’m looking to file a complaint as well at which point, he hung up the phone.

Since the pizza is inedible and the attempt to resolve the problem was terminated from the stores end, along with escalation of the problem from the angry customer service agentstore manager, I feel it necessary to now call my bank to dispute the charges that occurred for this purchase. A great way to spend my Saturday night!