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Domino’s Pizza complaint: bad customer service

Open 218 views Fast Food / Delivery

Filed 8 Aug 2020 by [email protected]

Placed pizza and beverages order 7:36pm 0872020. Treating my inlaws and my stepson with dinner. Delivery guy called 1 hour later asking for address because Staff who took order input wrong address. Pizza was then delivered and my stepson called that no beverages were dropped off. I called delivery guy he told me to call manager Larry so I did so. He picked up the call refused to accommodate the sodas due to the dominos staff error. After 15mins being on the phone he said that he would put a note and give me free large pizza. I told him I didn’t want the pizza I wanted the sodas to be delivered witch’s is a cheaper value than the pizza he wanted to give me. He eventually agreed to delivering the soda but was rude about it and said it would be delivered in another 1hour time frame. I just felt that the customer service was very unprofessional and not handled correctly. The whole error was the staff who took the order the 1st time I called. Because he read me back my order and the sodas were included in that conversation.

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