Filed 25 Jun 2020 by wyatt perez
I have been a customer for over 4 years with this location, Im not a student and I live here within 3 miles of this store. I ordered a pizza was told it would be here in 15 minutes, i was surprised but assumed they were slow for the evening. I called back at 7:33pm about my ordered , the manager (female) states they had me for pick up, if they looked at my history has i told her i have never picked up, she then tells me a new order would be made and i would have to wait an additional 40 minutes. I explained to her that was not right i was trying to be at the gym at 8pm, not eating pizza that late. she continues to tell me i will still owe 3.00 more for delivery charge, i told her why? your mistake not on my part then you are going to charge me more for your mistake? I had already prepaid with my credit card therefore had no choice, however i will be calling your corporate office, i own a business here town and also order for my employees monthly, i will never do any business with this establishment, if my employees treated my customers like this i would not have been in business for 21 years. Worst customer service i have ever experienced in San Marcos.Then 40 mins later order comes to my home, Wrong pizza, i ordered medium extravaganza, i get meat lovers.
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