Complaint: Awful ServiceWrong Items

on 12 April 2022 about Dominos Pizza in category Fast Food / Delivery / Takeaway

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My complaint:

I have had REPEATED AWFUL service with Dominos. Why cant they operate as a normal business? For example, I placed an order today at 4:49 pm. It is now 5:49pm and it hasn’t even left the store yet!!! Unbelievable. This is a constant occurrence and they just keep offering me free pizza as a condolence. Why do I want more free pizza that is going to take 2 hours to get here? They have also sent me wrong items in the past without even calling me to tell me my original items were out of stock and see if I wanted a substitute. When I called to complain and ask for a refund, they tell me cant refund an online order???? This seems like theft. The manager is not even apologetic or friendly. This is in Elsmere, DE. Carlos is the manager. Please do something or close the store.

Suggested solution:

Hire more drivers, be more efficient, give realistic delivery times, deliver the correct items that were ordered

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