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Domino’s Pizza complaint: Amt deducted but order not registered

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Filed 20 May 2021 by Rajannya

Hello good evening
My name is Rajannya Banerjee. I have ordered pizza through Dominos App for Rs. 1,356.00 on dated 17th May 2021. The payment was made through Citibank online payment mode. The order was not registered, hence we didn’t receive ant SMS for order Id not we got our ordered pizza. The fact is this the amt. deducted from my Citibank account and till date not returned back. On the bank statement it is showing that my amount was deducted against reference no 113721696206 and the amount credited to the account JUBILANT FOODWORKB-214. I have tried so many times to the Dominos South Extension branch with so many staffs and officers but nobody could resolve my problem. This is very bad customer service of company like Dominos. I am very sad and feel cheated.

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